Frequently Asked Questions

Everything you need to know about ISAMAYA beauty, shipping, and more.

What is the shipping policy for ISAMAYA products?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery times vary by destination. Standard and expedited options are available at checkout.

Are ISAMAYA products cruelty-free?

Yes, we are committed to ethical beauty. All ISAMAYA products are 100% cruelty-free and we do not test on animals at any stage of production.

What is your return and exchange policy?

We accept returns on unused and unopened products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns for items that have been opened or used.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Do you offer professional discounts for makeup artists?

We are currently developing a professional program. Please sign up for our newsletter to be the first to know when our MUA discount scheme launches.