Returns & Exchanges

At ISAMAYA, we want you to be fully satisfied with your purchase; however, due to the hygienic nature of our beauty products, we can only accept returns on unopened and unused items within 30 days of delivery.

1

Initiate Your Request

Contact our customer concierge team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare Your Package

Ensure the products are in their original, vacuum-sealed packaging and place them securely in the original shipping box to prevent damage during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items for hygiene compliance, a refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing